Revenue Operations Center (ROC)

In today’s competitive environment operators are under incessant pressure to increase Average Revenue Per User (ARPU) and Average Margin Per User (AMPU), by seeking breakthrough business practices to ensure sustained, profitable growth.

To accomplish this and win competitive advantage, operators are seeking to achieve Operational Dexterity, a combination of:

• Service agility - the ability to offer new flexible services to market quickly; and
• Operational efficiency – running lean operations and maximizing return on investment in infrastructure and services.

The key to achieving Operational Dexterity is the Revenue Operations Center (ROC), a framework of systems and processes that links operations to profit.

ROC is a centralized and integrated operations infrastructure that…

• Monitors, controls & ensures integrity of the revenue chain and control over costs through continual automated tracking of KPIs
• Provides tools to ensure that the impact of operations on profit is understood and managed proactively.
• Captures & delivers relevant and timely data for upstream analytics and planning systems, ensuring that decisions and initiatives continue to foster Operational Dexterity.

Click here to download ROC Brochure